We are currently searching for Maintenance Operative for a top 10 UK Housebuilder based in Nottingham. The main purpose of the role is to deliver a first class service to our customers and address their maintenance needs and concerns though quality workmanship, professional attitude and within agreed timescales.

DUTIES & RESPONSIBILITY:

• Be required to carry out a wide range of maintenance tasks including basic joinery, plumbing and general building work
• Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence

• ‘Hands on professional’ at the direction of the CSM/HOCS
• Pre-visit interaction with customers to ensure total transparency about what will be done and when
• Attend appointments as scheduled by the CS team
• Source materials in preparation of visits
• Manage customer expectations, Manage internal & external relationships
• Produce identity card on introduction, and ensure the property is adequately protected before commencement of works, including PPE and overshoes
• Ensure all works are carried out in accordance with specific risk assessments and method statements
• Have a knowledge of and ensure alignment with the structural warranty provider policies, Consumer Code, quality standards and customer charter
• Complete work instructions to customer’s satisfaction
• Tools – Carry the full requirement and replace where necessary, Pat Tested, Van to be kept clean, tidy and organised
• Communicate daily with the office and CS Team to update, record completed work instructions, reason for delays etc. Attend office weekly
• Escalate / report difficulties as a matter of priority to CSM/HOCS
• Feedback patterns of design/specification issues to CSM/HOCS
• Materials receipts to be issued to the office weekly

SKILLS:

• Basic Knowledge of H&S issues in connection with the building industry
• Ability to record detailed and accurate works information relating to maintenance tasks
• Team work and pleasant demeanour
• Trade Qualifications and Training such as electrical safety training etc
• Computer proficient
• Flexible approach to work
• Broad maintenance ability
• Open to training and development
• Strong communication and organisational skills
• Ability to work alone and as part of a team