Key Responsibilities:
Customer Contract
Escort visitors around the Sales complex and inform them of product prices, specifications, availability and local amenities etc
Receive telephone enquiries from potential customers and provide appropriate sales information to encourage them to visit site
Maintain contact with potential customers through regular updates of promotions etc
Maintain regular contact with existing customers on all aspects of build, sales and progression
Follow the standard follow-up procedure with customers 21 days after legal completion to check that everything is satisfactory
Sales
Liaise with the Sales Manager to understand targets for sales, revenues, exchanges and legal completions and endeavor to exceed these.
Close sales by completing the reservation form and taking reservation deposits in line with the Development Price List
Liaise with the Sales Manager to obtain approval for proposed sales and follow the due process for non-dependent sales and assisted sales as appropriate
Sell the benefits of, and advise customers to use, the company recommended solicitor and financial advisor
Organise and progress Contours Extras on each plot (this to be done at each build stage)
Deal with banks, building societies, solicitors and estate agents in a confident and professional manner in order to progress each sale to exchange of contracts in 6 weeks and then through to legal completion
Check Contours
Be aware of CML inspection dates
Presentation
Ensure Show home is open accordingly subject to Winter or Summer agreed working hours
Organise the maintenance, cleanliness and presentation of the Sales Information Centre, Show Home and Landscaping to the highest standard
Ensure signage, including directional signs, is placed and maintained correctly
Ensure cleanliness of completed plots
Carry out routine ‘snagging’ of the Show Home to identify defects and organise appropriate remedial works
Reportage and Administration
Update and maintain customer records on COINS, following up and chasing outstanding information as necessary
Hold and minute weekly meetings with the Site Manager in order to monitor and progress each plot
Maintain stocks of stationery and office supplies, ensuring items put away following delivery
If needing to leave the site during Sales Office hours, then ensure that permission is granted from the Sales Manager
What we are looking for:
Experience
Skills and Knowledge