Construction Admin

 

Key Responsibilities:

Customer Contract

Escort visitors around the Sales complex and inform them of product prices, specifications, availability and local amenities etc

Receive telephone enquiries from potential customers and provide appropriate sales information to encourage them to visit site

Maintain contact with potential customers through regular updates of promotions etc

Maintain regular contact with existing customers on all aspects of build, sales and progression

Follow the standard follow-up procedure with customers 21 days after legal completion to check that everything is satisfactory

Sales

Liaise with the Sales Manager to understand targets for sales, revenues, exchanges and legal completions and endeavor to exceed these.

Close sales by completing the reservation form and taking reservation deposits in line with the Development Price List

Liaise with the Sales Manager to obtain approval for proposed sales and follow the due process for non-dependent sales and assisted sales as appropriate

Sell the benefits of, and advise customers to use, the company recommended solicitor and financial advisor

Organise and progress Contours Extras on each plot (this to be done at each build stage)

Deal with banks, building societies, solicitors and estate agents in a confident and professional manner in order to progress each sale to exchange of contracts in 6 weeks and then through to legal completion

Check Contours

Be aware of CML inspection dates

Presentation

Ensure Show home is open accordingly subject to Winter or Summer agreed working hours

Organise the maintenance, cleanliness and presentation of the Sales Information Centre, Show Home and Landscaping to the highest standard

Ensure signage, including directional signs, is placed and maintained correctly

Ensure cleanliness of completed plots

Carry out routine ‘snagging’ of the Show Home to identify defects and organise appropriate remedial works

Reportage and Administration

Update and maintain customer records on COINS, following up and chasing outstanding information as necessary

Hold and minute weekly meetings with the Site Manager in order to monitor and progress each plot

Maintain stocks of stationery and office supplies, ensuring items put away following delivery

If needing to leave the site during Sales Office hours, then ensure that permission is granted from the Sales Manager

What we are looking for:

Experience

  • Previous experience of building relationships with clients/customers
  • IT skills including Microsoft packages (workable knowledge)
  • Excellent sales and negotiation skills
  • Good business sense
  • Initiative, drive and enthusiasm
  • Excellent communication skills
  • Good planning and organisational skills
  • The ability to work calmly under pressure
  • A full driving licences
  • Proven experience in similar role

Skills and Knowledge

  • Ability to work remotely
  • First rate communication and influencing skills
  • Good at developing relationships with Operational Leadership
  • Flexible- able to work at all levels and at hands on level
  • Good level of numeracy
  • Computer literate in MS Office
  • Report writing
  • Confident
  • Self-motivated
  • Enthusiastic
  • Resilient