Maintenance Operative

 

We are currently searching for Maintenance Operative for a top 10 UK Housebuilder based in Leeds. The main purpose of the role is to deliver a first class service to our customers and address their maintenance needs and concerns though quality workmanship, professional attitude and within agreed timescales.

DUTIES & RESPONSIBILITY:

  • Be required to carry out a wide range of maintenance tasks including basic joinery, plumbing and general building work
  • Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence
  • ‘Hands on professional’ at the direction of the CSM/HOCS
  • Pre-visit interaction with customers to ensure total transparency about what will be done and when
  • Attend appointments as scheduled by the CS team
  • Source materials in preparation of visits
  • Manage customer expectations, Manage internal & external relationships
  • Produce identity card on introduction, and ensure the property is adequately protected before commencement of works, including PPE and overshoes
  • Ensure all works are carried out in accordance with specific risk assessments and method statements
  • Have a knowledge of and ensure alignment with the structural warranty provider policies, Consumer Code, quality standards and customer charter
  • Complete work instructions to customer’s satisfaction
  • Tools – Carry the full requirement and replace where necessary, Pat Tested, Van to be kept clean, tidy and organised
  • Communicate daily with the office and CS Team to update, record completed work instructions, reason for delays etc. Attend office weekly
  • Escalate / report difficulties as a matter of priority to CSM/HOCS
  • Feedback patterns of design/specification issues to CSM/HOCS
  • Materials receipts to be issued to the office weekly

SKILLS:

  • Basic Knowledge of H&S issues in connection with the building industry
  • Ability to record detailed and accurate works information relating to maintenance tasks
  • Team work and pleasant demeanour
  • Trade Qualifications and Training such as electrical safety training etc
  • Computer proficient
  • Flexible approach to work
  • Broad maintenance ability
  • Open to training and development
  • Strong communication and organisational skills
  • Ability to work alone and as part of a team