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  • TSR are delighted to be working on behalf of a Top 5 new build housing developer based in Castle Bromwich Birmingham.

    We are recruiting for a Sales Administrator to join the team on a fixed term contract for 11 months initially.

    This is an excellent opportunity for someone to get valuable experience in a booming industry.

    There will be opportunity to move internally should roles become available.

    This a great team to be joining with a good office environment.

     

    To be successful in your application for this role you will need the following:

    • Strong communication skills
    • Experience using a CRM system
    • GCSE Math & English or equivalent
    • Good knowledge of all Microsoft office packages including Word, Excel & Outlook

     

    The role is Monday – Friday 8:30 -5pm

    The salary will be £18,000 - £20,000

  • TSR are currently searching for an experienced Sales Manager for our client, a highly successful housebuilder. We are looking for a passionate individual with a strong track record in achieving sales targets. The Sales Manager is responsible for sales process on site and will achieve all targets and objectives within specified timescales and budgets to maximise profitability. In addition to effectively manage the performance of the sales team and support the Sales Director.

     

    Role duties:

    • Reporting to our client's Contracts Manager/Construction Director your responsibilities will include but not be limited to;
    • Ensure that the programme deadlines are achieved
      Assist the contractors and subcontractors to ensure they have a full understanding of the required program dates
    • Ensure that all building operations are carried out in line with current health and safety standards and that all method statements and risk assessments have been reviewed and checklists completed
    • Conduct and monitor tool box meetings, health & safety training, including site inductions and site training are conducted as necessary
    • Build and promote strong, long-lasting customer relationships by partnering with them to understanding their needs.
    • Maintaining accurate Customer Relationship Management records and track all customer interactions.
    • Ensure that all works are carried out to the highest standards of quality
    • Assess the quality of work at all stages

     

    Skills and attributes required:

    • Drive and determination to achieve all of the above and exceed targets
    • Sound knowledge of financial controls and procedures
    • Excellent communication skills
    • A confident and determined approach
    • Resilience with determination and persistence
    • A high degree of self-motivation and drive
    • The ability to work both independently and as part of a team
    • The capacity to flourish in a competitive environment
    • Applicants must display high standards of professionalism and motivation, encourage beneficial change and support the Company’s strategic goals for driving excellence in everything we do.
  • TSR are recruiting on behalf of a nationwide, reputable housing developer for a Customer Service Manager. 

    The successful applicant must be willing to travel and will be able to demonstrate a proactive attitude towards achieving successful outcomes in the following areas:

    • Maximise standards for property handover – through Home Demonstrations
    • Feedback to whole team to learn from problem areas
    • Carry out post completion inspections as required and implement action
    • Organise and manage direct maintenance operatives and administration staff
    • Managing effective resolution of defects
    • Maintain the image of a customer friendly business
    • Organise Home Demonstrations with Sales and Construction team prior to legal completion
    • To ensure satisfactory completion of demonstration and handover defects via courtesy calls
    • Contribute to the review of sub-contractor performance with regard to customer satisfaction / timescales
    • Contribute to a monthly Regional report of defects found at home demonstration, handover and courtesy calls together with an outstanding defect / timescale schedule
    • Responsible for managing an effective defect resolution service within a given area/sites
    • Deal on a personal basis and maintain relationships with the customer to identify areas for improvement, looking for trends and patterns to identify where solutions are needed and feeding this into an improvement plan
    • Assist in establishing and maintaining a feedback loop with construction, design and procurement departments to promote best practice

    The successful applicant will have proven ability and have excellent verbal and written communications, administration and organisational skills are essential.

    Applications 
    If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

    Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

    TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

  • TSR are currently looking for Electricians in Birmingham. 

     YOU MUST HAVE:

    • Must be able to provide relevant checkable reference(s) on request.
    • Previous site experience is required, preferably on a similar project.
    • Must have full PPE.
    • Must have a valid ECS Card.

    YOU WILL BE:

    • Undergoing general site tasks under the direction of the foreman.
    • Complying with the health and safety regulations of the site.
    • 1st and 2nd fix wiring.

    Start Date: Immediate

    Rate: £18.00 per hour.  

    Hours:  Monday – Friday, minimum 8 hours per day

     

    If you are free and interested please don’t hesitate to submit your CV to Amber via this job post. We will be looking at start dates around the second week in January.

     

    ‘’If you do not hear back from us within 2 weeks please consider your application unfortunately unsuccessful. We maintain our pride in being an equal opportunity employer. ‘’

     

  • TSR are currently recruiting for experienced electricians mate 06.12.19 to work on a warehouse. 

    Duties include: Lighting, containment & busbar 

    MUST have CSCS/ECS, Hand tools & PPE

    Please APPLY now with your CV or call Tayla on 01158370500 

  • TSR are currently recruiting for experienced plasterer/patcher to start ASAP on a new build housing development

    Duties include: patching up & plastering

    Must have CSCS

    Please APPLY now with your CV or call Tayla on 01158370500

  • TSR are delighted to be working with top 10 developer with an enviable reputation within the New Build Housing industry. They currently have a great opportunity for an Assistant Site Manager to join them on a permanent basis.

    The company have been around for a number of decades and have a great reputation for delivering new build properties. They have won numerous awards for their work over the years and have a real focus on customer care and quality. 

    Reporting to the Site Manager you will be responsible for:

    • - Implementing site safety, Health and Environment policy and procedures
    • - Supporting the management and motivation of the section's labour and to establish its full contribution to the organisation
    • - Developing an organisational culture within projects
    • - Establish and maintain all relationships on site
    • - Carry out site inductions
    • - Working with the Site Manager to supervise sub-contractors on site

    To be successful in this role you will need:

    • - Previous Site Management experience is essential with SMSTS
    • - You will be commercially aware with excellent organisational skills.
    • - You must have excellent communication skills, be self-motivated and customer focussed.
    • - You must be numerate with good IT Skills.
    • - You should have leadership skills (control and management of employees) and a proven track record in successfully managing a project.
    • - You should be ambitious with high aspirations.
    • - You must hold a Driving Licence.
    • - Sound knowledge of Safety, Health and Environment

    If you are an Assistant Site Manager with the right experience and you are interested in this role, please apply with an updated CV

    TSR are acting as an employment agency, if you do not hear back within 7 days your application has been unsuccessful

  • TSR are currently recruiting for an established Customer Care Coordinator to join our client, a hugely successful National Housing Developer in Tamworth.

    Your responsibilities will be to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.

     

    Your main duties will include:

    • To liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.
    • To be professional, courteous and punctual in all dealings with customers and our external partners.
    • Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales.
    • Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times.
    • Ensure all materials and Labour that is required is available prior to works starting.
    • Ensure the customer care / after sales image by personally contacting customers two weeks after legal completion to ensure the customer is happy and satisfied.
    • Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.
    • Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager.
    • Produce all relevant documentation relating to customer care accurately and in a timely manner.
    • Responsible for updating COINS system in a timely and efficient manner to ensure accuracy of customer database.
    • Responsible for collating / maintaining the 28 day customer care questionnaire.
    • Maintain an efficient, effective filing system.
    • Monitor and report to the Customer Care Manager the performance of the sub-contractors.
    • Report any continually occurring problems encountered by the Customer Care Manager to ensure these can be rectified and the source of the problem identified.
    • Effectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to customer care issues.

       

    The ideal candidate will have:

    • Interpersonal skills and a professional attitude to work
    • Excellent verbal and written communication skills
    • Experience of planning, organizing and prioritizing individual workload
    • Confident with ability to communicate and influence at all levels
    • Self motivated
    • Resilient
    • Enthusiastic
    • Understand the importance of building relationships and collaborative working
  • TSR are currently working with a national home developer in their search for a Maintenance Operative. Based out of Castle Bromwich you will cover the surrounding areas.

    When a customer buys a brand-new house, they come with a warranty, there will be problems in the house, and it will be this person’s job to put them right and deliver top notch customer service skills.

    We are looking for someone who will go the extra mile for the customer and complete the jobs to the highest standards.

    Reporting into the Customer Service manager you will be given your PDA where your jobs will be scheduled onto. You will arrive at customers houses and solve any problems that they have.

    To be successful in this role you will need to have the following skills and experience:

    • Previous experience in a customer facing role
    • Experienced in a Maintenance or multi trade role working in customers’ homes
    • Plumbing
    • Tiling
    • Patch plastering
    • Painting & Decorating
    • Joinery/Carpentry
    • Hold a trade qualification
    • Strong communication and organisational skills

     

    For the successful candidate my client is offering a Salary of up to £32,000 + van and fuel card plus some additional benefits.

  • An award-winning, regional developer with an enviable reputation within the New Build Housing industry currently have a great opportunity for a Buyer to join them on a permanent basis.

     

    Responsibilities:

     

    • Attending Project Meetings
    • Regular liaison with Site Managers
    • Site visits
    • Attending Housing Association meetings
    • Assisting Procurement & GTO Manager in negotiations with Supply Chain (pricing, planning etc)
    • Dealing with invoice queries
    • Maintenance of standard documentation
    • General housekeeping duties

    Required Skills:

     

    • Capable of working as part of a team or from own initiative
    • Good communications skills essential
    • IT proficient with experience of Microsoft Word and Excel
    • Organised and thorough approach
    • Experience of COINS software would be an advantage
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