Customer Service Admin

 

We are currently recruiting on behalf of a reputable new build developer for a Customer Service Administrator for a 6 month fixed term contract with a potential opportunity to go permanent. This role is based around supporting specific developments and supporting aftercare with customers.

Responsibilities:

Actively support CR activities within the company

Ensure professional, positive and enthusiastic communication with customers

Provide excellent customer service at all times

Undertake 7 and 21 day calls to purchasers after completion date

Manage Operatives and Managers Diaries for appointment booking

Acknowledge Homeowners emails and respond within 24hrs

Incoming calls to be handled efficiently and within 3 rings

Follow procedures for logging calls on COINS OA

Ensure call records are kept up to date by completing memorandum and telephone in / out

Scanning of signed task sheets from customers, sub-contractors and operatives and call closing

Follow procedures with sub-contractors; if they fail to follow the Customer Service Charter and feedback to team leader and Commercial Co-ordinator

Embrace and follow new procedures

Challenge and question where you believe work practises can be improved

Liaise with customers and sub-contractors to ensure necessary remedial work is completed within the agreed timescales.

Escalate homeowners queries and complaints to the team leader where necessary

Pass quotations to Customer Service Manager for approval & Commercial Co-Ordinator for order raising.

Ensure Customer Service Charter is followed at all times in respect to our sub-contractors

Ensure original subcontractor is tasked to defects within the 2 year period.

Comply with all areas relating to Health and Safety

Raise any concerns with team leader or relevant person and maintain a safe working environment

Individual:

Encourage team working within the department

Prepare for 1:1’s and yearly PPR reviews with team leader

Actively undertake available training in all aspects of customer care

Be confident to contribute new ideas at monthly customer care meetings

Be able to communicate with other departments and subcontractors

5 GCSE’s / GCE including Maths and English

Previous experience working within a similar environment

Good understanding of Microsoft Office, Excel, Outlook

Ability to handle complaints and difficult situations

Good planning and organisations skills

Problem solving and decision making skills

A polite, tactful and assertive attitude

Patience and calmness under pressure

Good team working skills

Willing to work extra to meet deadlines as and when the business needs require it

Please apply online or call the number below. Please note if you haven't heard anything within 7 days of applying, unfortunately on this occasion your application has not been successful.