We are currently recruiting on behalf of a reputable new build developer for a Customer Service Administrator for a 6 month fixed term contract with a potential opportunity to go permanent. This role is based around supporting specific developments and supporting aftercare with customers.
Actively support CR activities within the company
Ensure professional, positive and enthusiastic communication with customers
Provide excellent customer service at all times
Undertake 7 and 21 day calls to purchasers after completion date
Manage Operatives and Managers Diaries for appointment booking
Acknowledge Homeowners emails and respond within 24hrs
Incoming calls to be handled efficiently and within 3 rings
Follow procedures for logging calls on COINS OA
Ensure call records are kept up to date by completing memorandum and telephone in / out
Scanning of signed task sheets from customers, sub-contractors and operatives and call closing
Follow procedures with sub-contractors; if they fail to follow the Customer Service Charter and feedback to team leader and Commercial Co-ordinator
Embrace and follow new procedures
Challenge and question where you believe work practises can be improved
Liaise with customers and sub-contractors to ensure necessary remedial work is completed within the agreed timescales.
Escalate homeowners queries and complaints to the team leader where necessary
Pass quotations to Customer Service Manager for approval & Commercial Co-Ordinator for order raising.
Ensure Customer Service Charter is followed at all times in respect to our sub-contractors
Ensure original subcontractor is tasked to defects within the 2 year period.
Comply with all areas relating to Health and Safety
Raise any concerns with team leader or relevant person and maintain a safe working environment
Encourage team working within the department
Prepare for 1:1’s and yearly PPR reviews with team leader
Actively undertake available training in all aspects of customer care
Be confident to contribute new ideas at monthly customer care meetings
Be able to communicate with other departments and subcontractors
5 GCSE’s / GCE including Maths and English
Previous experience working within a similar environment
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Good planning and organisations skills
Problem solving and decision making skills
A polite, tactful and assertive attitude
Patience and calmness under pressure
Good team working skills
Willing to work extra to meet deadlines as and when the business needs require it
Please apply online or call the number below. Please note if you haven't heard anything within 7 days of applying, unfortunately on this occasion your application has not been successful.