Customer Care Manager

TSR are currently working with a high-end, new build housing developer who are looking to recruit an exceptional v5_candidate to run their Customer Care department.

Duties

• Support and work alongside the Operations Director to provide efficient, effective, high quality and customer focused after sales and maintenance service within the Customer Care department

• To grow a strong Customer Care Team

• Ensuring customer care experience is represented in all aspects of operational delivery

• Ensure that the Customer Care team are trained and motivated to deliver the best customer service

• Handle and resolve high level / difficult customer complaints and feedback the results of inspections and audits to the site team and senior management

• Analyse and monitor the customer profile and associated customer needs

• Development of truly breakthrough customer experiences which are aligned to the future needs of our customers and the business

• To review our current processes and ensure that they are being used to maximise our opportunities

• Work closely with product development team to ensure that future development aligns with customer expectations

• Develop relationships with colleagues and senior stakeholders within all regions to ensure development and delivery of consistently great customer experiences into the business

• Develop your team members by enabling and motivating them to be the best that they can, building a strong talent pipeline to support the growth of the Business, completing Talent Mapping and Succession Planning bi-annually ahead of the mid-year and year-end Performance Development Reviews and discussing the outputs in these meetings

In return you will receive an attractive salary of £40,000 per annum + car allowance + company benefits.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable v5_candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.