ITSM Remedy Business Analyst


ITSM Remedy Business Analyst – Permanent - £50k - £60k – London City

TSR Technology are currently working with a well-known financial body based in Central London to recruit a REMEDY ITSM Business Analyst on a permanent basis.

As a Remedy ITSM Business Analyst your responsibilities will include-

  • Planning and executing requirements elicitation interviews and workshops with stakeholders
  • Produce requirements catalogue of functional, non-functional and organisational requirements
  • Produce use cases to support testing and implementation phases
  • Collate data on the existing service catalogue and teams in foundation data templates/load sheets conduct gap analysis to define Business and system requirements
  • Define Service request templates etc

You will currently either be working as an ITSM Business Analyst, Remedy ITSM Analyst, ITIL Business Analyst, Remedy Business Analyst,

If you’re interested in getting more info don’t hesitate to get in touch