Customer Liaison Manager


TSR are currently recruiting on behalf of a top 10 new build housing developer for a Customer Liaison Manager in Wigan.


Key Responsibilities:

  • To carry out quality control checks on new homes across sites within the region
  • To carry out Customer Care Introduction calls
  • Visit customers and site teams to ensure completion of agreed defects, and identifying recurring defects and material issues and feedback to line manager to include proposed solutions
  • To record the results of these inspections and report back to stakeholders
  • Attending & chairing (as required) weekly sales and construction meetings
  • Regular site visits to carry out spot checks of the properties
  • Attending NHBC Claim Investigations meetings as and when required
  • Liaise with team members to instruct works to subcontractors, customer care technicians and any other relevant parties and analysing subcontractor performance and taking the required action to ensure improvement is made
  • Develop constructive relationships with site teams, sales teams, contractors and internal departments and ensure all communication is updated onto COINS


TSR are acting as an employment agency, if you do not hear back within 7 days your application has been unsuccessful