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  • TSR Partnership are seeking a Customer Care Manager to work for a leading 5 star Housebuilder in Rugby

    The Customer Care team make sure home buyers receive the very best care following their home buying experience.

    Customers expect their homes to be of the highest standard, and you will make sure they are, by being on hand with answers and practical help.

    More importantly than that though, is your passion for quality and professionalism. Reporting to the Head of Customer Care, to efficiently and effectively improve and be responsible for the delivery of Customer Care within the Division.

    To implement the Group's policies and procedures in relation to Customer Care, and to meet and maintain quality assurance standards. To contribute towards the Division meeting its Customer satisfaction targets, and to manage all post-occupation customer-related issues through to resolution via the Customer Care team.

    You will be expected to:

    • Ensure the Customer Care department is compliant with all SHE policies and procedures, putting the safety of our teams as first priority
    • Organise Home Demonstrations with Sales and Construction team prior to legal completion
    • To ensure satisfactory completion of demonstration and handover defects via courtesy calls
    • Manage the Customer Care team effectively, to ensure that the department fully implements the company standard
    • Liaise regularly with the Construction, Technical, Commercial and Sales departments to ensure Customer Care issues are minimised and handled efficiently
    • Ensure that all administration and IT systems are fully utilised and managed effectively to achieve the Company objectives, in particular to ensure the full and correct use of the iCARE system and the Customer Journey Compliance Tracker
    • Ensure the Customer Care team are well-directed with clear guidelines to their own job responsibilities, and provided with full support in achieving these, in terms of communication, coaching, training and development, and the organisation of the administrative workload
    • Ensure that all post-occupation remedial work is completed to the required standards, within company target timescales and in line with the requirements of the NHBC warranty, guidelines and Technical Standards
    • Ensure the company is represented at all NHBC Resolution & Claim Inspections. Ensure that all NHBC remedial works are completed within the specified timescales
    • Own all customer complaints for the Division and ensure they are acknowledged, investigated and resolved within target timescales
    • Provide support to other Divisional functional teams in line with our Customer First priority of 'putting the customer at the heart of everything we do'

    To be successful in the role, we are looking for:

    • Previous experience managing Customer Care teams - knowledge of the housebuilding industry is desirable but not essential
    • Positive, can-do attitude
    • Ability to juggle multiple priorities and multi-task whilst remaining calm under pressure
    • Resilience in the face of negativity
    • Ability to influence others

    An amazing opportunity to work with a leading house builder who are passionate about the quality of their homes and the service they deliver to their customers.

  • We are currently searching for an experienced Sales Manager, for our client a highly successful reputable housing developer that has experienced steady growth and has established themselves as a leading name in the Residential market. This a great opportunity for an individual in the area looking for a local opportunity. We are looking for a passionate individual with a strong track record in delivering exceptional projects on time and on budget.
    Role duties:
    They are seeking a sales manager that has a good strong residential sales background. The ideal candidate will be a self-motivated and target driven individual. As the sales manager you will be experienced in managing a successful team and achieving targets. This position will involve managing 2 live sites one of which is a Flagship development and is suited for an New Homes Sales Manager or an experienced Senior Sales Advisor looking for career progression.
    To be successful in the role you will possess the following skills and attributes:
    Must have experience working for a New Build Developer
    CSCS Card
    Full clean driving license
    Experience of managing multiple sites
    Management of Sales Executives & Admin staff
    Producing Staff rotas and training to all new starters
    First Aid
    Have excellent communication and problem-solving skills
    Must be computer literate

    Applications
    If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

  • We are currently searching for New Build Sales Advisor, on behalf of top 10 UK Housebuilder growth and has established themselves as a leading name in the Residential market. This a great opportunity for an individual in the area looking for a local opportunity. We are looking for a passionate individual with a strong track record in delivering exceptional projects on time and on budget.

    DUTIES & RESPONSIBILITY:
    ·Escort visitors around the Sales complex and ensure they are fully informed.
    ·Receive telephone enquiries from potential customers and provide appropriate information.
    ·Maintain contact with potential customers through regular updates of promotions.
    ·Maintain regular contact with existing customers on all aspects of the process.
    ·Follow the standard follow-up procedure with customers 21 days after legal completion.
    ·Receive complaints/issues/concerns from customers and ensure that appropriate action is taken to address them.
    ·Liaise with the Sales Manager to understand targets.
    ·Close sales by completing the reservation form and taking reservation deposits.
    ·Sell the benefits of, and advise customers to use, the company recommended solicitor and financial advisor.
    ·Deal with banks, building societies, solicitors and estate agents in a confident and professional manner in order to progress each sale to exchange of contracts in 6 weeks and then through to legal completion.

    SKILLS:
    Proven track record working within a sales environment
    Previous sales experience working within New Build housing is essential
    Excellent communication skills
    Ability to overcome objections
    Can interact at all levels
    Commercial thinker and results driven
    Ability to direct collaboration among functional team

    Applications
    If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

    Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

    TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

  • TSR are currently working with a fantastic New Build Housing developer based in Rugby. 

    They are looking for an Architectural Technician to join the team. 

    Reporting into the Design & Planning Director you will be one of two Technician's Preparing drawing for planning applications. This role is different from your run of the mill roles because you will have much more Autonomy and responsibility. You will be responsible for everything above ground, taking the standard house drawing and adapting to suit your site. 

    You will be responsible for:

    • Reviewing technical information to assist in the production of initial sketch layouts for land appraisals
    • Developing and preparing planning layouts on AutoCAD using the standard range of house types in preparation for planning submission  
    • Produce supporting documentation for planning applications 
    •  Assist in the negotiation and co-ordination of planning submissions through to approval.
    •  Discharge planning conditions in a timely manner  
    • Responsibility for running and maintaining all Design & Planning aspects of allocated live development sites, including dealing with site and other enquiries as required  
    • Oversee and monitor air test regime  
    • Manage the drawing registers & filing systems 
    • Distribute architectural information as required  
    • Produce bespoke planning drawings where necessary to suit specific planning requirements  
    • Co-ordinate and manage Building Regulations applications and subsequent discharge of conditions  
    • Appointment and management of external consultants  
    • Obtain SAP/EPC assessments  
    • Work closely with the Design and Technical Teams and Local Planning Authorities  
    • Attend internal and external meetings  
    • Keep updated with new regulations and legislation  
    • Able to recognise issues and manage them proactively and in a timely manner

    To be successful in your application for this role you will need the following experience: 

    •  Experienced Architectural Technician within the House Building Sector  
    • In-depth knowledge of building regulations  
    • HNC or HND in construction, architectural technology or building studies  
    • Excellent communication and organisational capabilities  
    • Proficient in AutoCAD

    For the successful candidate my client is offering a fantastic package of £40,000-£50,000 + car allowance, life assurance and bonus. 

  • We are currently searching for New Build Sales Advisor, on behalf of top 10 UK Housebuilder growth and has established themselves as a leading name in the Residential market. This a great opportunity for an individual in the area looking for a local opportunity. We are looking for a passionate individual with a strong track record in delivering exceptional projects on time and on budget.

    DUTIES & RESPONSIBILITY:

    ·Escort visitors around the Sales complex and ensure they are fully informed.

    ·Receive telephone enquiries from potential customers and provide appropriate information.

    ·Maintain contact with potential customers through regular updates of promotions.

    ·Maintain regular contact with existing customers on all aspects of the process.

    ·Follow the standard follow-up procedure with customers 21 days after legal completion.

    ·Receive complaints/issues/concerns from customers and ensure that appropriate action is taken to address them.

    ·Liaise with the Sales Manager to understand targets.

    ·Close sales by completing the reservation form and taking reservation deposits.

    ·Sell the benefits of, and advise customers to use, the company recommended solicitor and financial advisor

    ·Deal with banks, building societies, solicitors and estate agents in a confident and professional manner in order to progress each sale to exchange of contracts in 6 weeks and then through to legal completion.

    SKILLS:

    Proven track record working within a sales environment

    Previous sales experience working within New Build housing is essential

    Excellent communication skills

    Ability to overcome objections

    Can interact at all levels

    Commercial thinker and results driven

    Ability to direct collaboration among functional team

  • We are currently searching for a Trainee Sales Advisor, on behalf of top 10 UK Housebuilder growth and has established themselves as a leading name in the Residential market. This a great opportunity for an individual in the area looking for a local opportunity. 

    DUTIES & RESPONSIBILITY:

    ·Escort visitors around the Sales complex and ensure they are fully informed.

    ·Receive telephone enquiries from potential customers and provide appropriate information.

    ·Maintain contact with potential customers through regular updates of promotions.

    ·Maintain regular contact with existing customers on all aspects of the process.

    ·Follow the standard follow-up procedure with customers 21 days after legal completion.

    ·Receive complaints/issues/concerns from customers and ensure that appropriate action is taken to address them.

    ·Liaise with the Sales Manager to understand targets.

    ·Close sales by completing the reservation form and taking reservation deposits.

    ·Sell the benefits of, and advise customers to use, the company recommended solicitor and financial advisor

    ·Deal with banks, building societies, solicitors and estate agents in a confident and professional manner in order to progress each sale to exchange of contracts in 6 weeks and then through to legal completion.

    SKILLS:

    Proven track record working within a sales environment

    Previous sales experience essential

    Excellent communication skills

    Ability to overcome objections

    Can interact at all levels

    Commercial thinker and results driven

    Ability to direct collaboration among functional team

  • Opportunity:

    TSR are currently searching for an experienced Contracts Manager, for our client a highly successful housing developer that has experienced steady growth and has established themselves as a leading name in the Residential market. Their projects are all based across Warwickshire, making this a great opportunity for an individual in the area looking for a local opportunity. We are looking for a passionate individual with a strong track record in delivering exceptional projects on time and on budget.
     

     

    Role duties:

    • Responsible for multiple residential new build developments across the East Midlands
    • Pre-start site inspections and preparation of CDM pack and develop through construction plan
    • Prepare suitable tender list for subcontractors and suppliers, monitor their performance and feedback to Commercial department
    • Ensure adequate and suitable resources are available for effective site start
    • Monitor performance against construction programme to ensure targets are met and completions are on time
    • Progress chasing as required. Provide dates through Sales/Build meetings to ensure legal completions are as forecast
    • Monitor Health & Safety performance to ensure compliance with legal obligations and Company requirements
    • Control additional costs for non-productive and prelim expenditure to ensure Group guidelines and take part in cost control meetings
    • Liaise with all departments to support the Site Manager's role and ensure information, materials and contractors are available
    • Monitor each stage of construction as work proceeds to ensure a quality product
    • Liaise with purchasers to ensure we provide a suitable level of service after completion
    • Support the Site Manager in ensuring that on-site Construction teams are fully resourced and well-directed, with clear guidelines to their own job responsibilities, and are provided with full support in achieving these, in terms of communication, training and development, and the organisation of the site's workload
    • Provide a professional interface with purchasers, external contracts, contractors etc.
    • Assist the Construction Director in all matters relating to the efficient performance of the Construction department
       

     

    To be successful in the role you will possess the following skills and attributes:

    • Must have experience as a Contracts Manager for a Housing Developer
    • CSCS Card
    • Black Card
    • SMSTS
    • First Aid
    • Have excellent communication and problem-solving skills
    • Must be computer literate
  • We are currently searching for a Development Sales Manager, on behalf of top 10 UK Housebuilder which has established themselves as a leading name in the Residential market. Their projects are based in Leeds making this a great opportunity for an individual in the area looking for a local opportunity. We are looking for a passionate individual with a strong track record in delivering exceptional projects on time and on budget.

     

    DUTIES & RESPONSIBILITY:

    • To manage and control the development sales function from pre-start to post completion
    • To promote and execute the values of the client
    • Meet prospective customers and maintain primary point of contact throughout customer journey
    • Consistently achieve the KPI’s set by the business to deliver the sales rates, financial performance and highest level of customer satisfaction, with agreed targets on no of reservations, achieving contract exchange deadlines, achieving set number of legal completions, achieving high levels of customer satisfaction scores.
    • Manage the requirements and expectations of customers throughout the house buying process,
    • Take control of any customer issues and find suitable solutions to any queries raised
    • Ensure lead management, reservations, contract exchange deadlines and legal completions are progressed according to programme
    • Manage reservation payments in relation to the house purchase and adhere Anti-Money Laundering process and procedures
    • Ensure robust recording of all enquiries and transactions are made using clients CRM system
    • Maintain knowledge of local marketplace and competitor activity
    • Responsible for presentation and security of sales area
    • Provide guidance and support to Sales Advisers
    • Attend weekly Sales Build meetings and regional Head Office meetings and training where required
    • Be responsible for the development’s presentation and accuracy on the clients Website
    • Take responsibility for the development’s presentation and ensure it reflects a strong sales message and the highest of standards

     

    SKILLS:

    • Must be able to demonstrate selling skills (not necessarily from the housebuilding industry)
    • Must possess excellent interpersonal and communication skills, being able to relate to people at all levels, both internal and external clients and to establish and maintain respect both professionally and personally.
    • Able to rapidly assimilate and assess situations and issues, offering solutions with maximum results
    • Able to work to targets/deadlines whilst maintaining standards
    • Flexibility to travel throughout the region
    • Due to the nature of our sales business the Development Sales Manager will be required to work weekends
    • Will have computer skills and ideally have a knowledge of a CRM system
    • Ability to achieve maximum value from every sales opportunity for the business
  • TSR are currently recruiting on behalf of a regional developer with an enviable reputation within the New Build Housing industry who currently have a great opportunity for a Site Manager to join them on a permanent basis, working on a new build housing development in Rugby.

    The company have been around for a number of decades and have a great reputation for delivering new build properties. They have won numerous awards for their work over the years and have a real focus on customer care and quality.

    The Site Manager must be a proven No.1 that has a strong track record of delivering new build residential projects from inception through to completion.

    Site Manager:
    Strong track record delivering new build residential schemes
    Experience working for a reputable housebuilder
    Excellent all-round construction knowledge
    Strong man management skills / ability to lead and motivate full site teams
    First Aid, SMSTS and CSCS

    If you are a Site Manager with the right experience and you are interested in this role, please apply with an updated CV

    TSR are acting as an employment agency, if you do not hear back within 7 days your application has been unsuccessful.

  • TSR require an experienced Telehandler operator to start an immediate contract.

    Must have valid CPCS card and full PPE.

    If interested and available, please call 01158370500 for more information.

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