0115 837 0500
0161 543 8888
0147 380 7171
0114 551 5555
TSR are currently recruiting for an established Customer Care Coordinator to join our client, a 5*, hugely successful National Housing Developer.
Your responsibilities will be to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. Your main duties will include:
• To liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries. To be professional, courteous and punctual in all dealings with customers and our external partners.
• Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales.
• Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times.
• Ensure all materials and Labour that is required is available prior to works starting.
• Ensure the customer care / after sales image by personally contacting customers two weeks after legal completion to ensure the customer is happy and satisfied.
• Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.
• Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager.
• Produce all relevant documentation relating to customer care accurately and in a timely manner.
• Responsible for updating COINS system in a timely and efficient manner to ensure accuracy of customer database.
• Responsible for collating / maintaining the 28 day customer care questionnaire.
• Maintain an efficient, effective filing system.
• Monitor and report to the Customer Care Manager the performance of the sub-contractors.
• Report any continually occurring problems encountered by the Customer Care Manager to ensure these can be rectified and the source of the problem identified.
• Effectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to customer care issues.
The ideal v5_candidate will have: • Interpersonal skills and a professional attitude to work • Excellent verbal and written communication skills • Experience of planning, organising and prioritising individual workload • Confident with ability to communicate and influence at all levels • Self-motivated • Resilient • Enthusiastic • Understand the importance of building relationships and collaborative working
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable v5_candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.
TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.
TSR are now looking for 2 Site Labourers to join a long term project in Bicester assisting with the construction of new build homes. This is an ongoing contract starting immediately.
Duration: Until the end of 2024
General site hours: 7.30am - 4.30pm
Negotiable rates
Main Role
The ideal v5_candidate must possess a valid CSCS and PPE.
If you are interested then please APPLY now or alternatively call 01158370500 for more information.
TSR are now looking for a Painters to join an existing team working on a project in Eastbourne BN20.
This contract is starting immediately.
Initially the hours of the first site are nights at either: 10pm - 8pm or 9pm - 7am
Role:
- Painting walls and ceilings
- Working on a commercial site
Duties and key skills
· Follow and promote a safe working practice.
· Demonstrate a hard-working approach to work.
Please APPLY now or call Kirsty / Jess on 01158370500 for more information.
TSR currently seek an Electrician's Mate to work alongside an existing team based in Milton Keynes.
This position is ongoing based on:Monday to Friday - 10 to 12 hours days with possible weekend work.
Hourly Pay rate is:
£13.50/hr - Standard
£18/hr - Nights
£18/hr - Saturday
£20.50/hr - Sundays
Role
· Assisting Electricians with completing 1st and 2nd fix installation on a warehouse
- Working at heights - up to 15m
Duties and key skills
· Follow and promote a safe working practice.
· A practical and hands on approach.
· Organised and able to follow instructions.
v5_candidates must possess a ECS card and ideally an IPAF *
Please APPLY now or call Jess or Tayla on 0115 837 0500 for more information.
TSR currently seek an Electrician's Mate to work alongside an existing team based in Milton Keynes.
This position is ongoing based on:Monday to Friday - 10 to 12 hours days with possible weekend work.
Hourly Pay rate is:
£13.50/hr - Standard
£18/hr - Nights
£18/hr - Saturday
£20.50/hr - Sundays
Role
· Assisting Electricians with completing 1st and 2nd fix installation on a warehouse
- Working at heights - up to 15m
Duties and key skills
· Follow and promote a safe working practice.
· A practical and hands on approach.
· Organised and able to follow instructions.
v5_candidates must possess a ECS card and ideally an IPAF *
Please APPLY now or call Jess or Tayla on 0115 837 0500 for more information.
Site Manager - New Build Housing
We are currently searching for an experienced Site Manager in Bicester on a 83 unit development. We are looking for a passionate individual with a strong track record in delivering exceptional projects on time and on budget.
Must have experience with Stoneworks.
Reporting to the Construction Manager you will be responsible for:
·Managing the day to day running of the development and provide clear direction to those working on the site, monitoring them on their responsibilities and targets
·Manage and implement health and safety procedures
·Manage, motivate and support directly employed site staff
·Ensure site presentation is always maintained
·Deliver all aspects of the production requirements with relevance to technical and planning documents
·Fully conform to building regulations
·Ensure works are completed on time, within budget and to the required quality standards
To be successful in the role you MUST have experience in new build housing and possess the following skills and attributes:
·CSCS Card
·SMSTS
·First Aid
·Have excellent communication and problem-solving skills
·Experience of working as a Site Manager with a residential house builder.
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.
Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable v5_candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.
TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.
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