About

TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Leeds.

This is a Temporary role, ongoing, with potential to go permanent. 

The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.

Duties

- Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.

- Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales

- Maintain regular communications/updates with the customers

- Always follow the principles set out in the Customer Journey program

- Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged

- All defect repairs to be logged accurately

- Maintain accurate and concise records of all repairs, solutions and notes/comments

- Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required

- Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors

- General administration duties for the Head of Customer Care

- Ensure the Customer Journey protocols are achieved, in the time frame allocate

- Comply with our GDPR policy

- Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.

- Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Leeds.

This is a Temporary role, ongoing, with potential to go permanent. 

The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.

Duties

- Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.

- Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales

- Maintain regular communications/updates with the customers

- Always follow the principles set out in the Customer Journey program

- Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged

- All defect repairs to be logged accurately

- Maintain accurate and concise records of all repairs, solutions and notes/comments

- Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required

- Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors

- General administration duties for the Head of Customer Care

- Ensure the Customer Journey protocols are achieved, in the time frame allocate

- Comply with our GDPR policy

- Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.

- Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

TSR are currently searching for an experienced Maintenance Operative, for our client a highly successful New Build Housing Developer.

The role will involve visiting customers' homes on developments to implement all remedial works to customers properties.

You will be required to cover the Birmingham and surrounding areas. You will be provided with a van and fuel card, but must have your own tools. 

You will be highly experienced in;

• Joinery
• Patch plastering
• Hanging and re-fitting doors
• Filling
• Sanding
• Painting & decorating
• Basic plumbing and electrical 

To be successful in the role you will possess the following skills and attributes:

• You will have a clean driving license.
• You will have knowledge of reporting and assessing defects in homes.
• You will be willing to get on and work in a busy environment.
• You will be a team player and also able to work on own initiative.
• You will have great customer service skills and be able to communicate professionally. 

In return you will be joining a thriving company in the midst of growth offering great opportunities to progress.

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

TSR are currently searching for an experienced Maintenance Operative, for our client a highly successful New Build Housing Developer.

The role will involve visiting customers' homes on developments to implement all remedial works to customers properties.

You will be required to cover the North West area, including Chester, Northwich, Preston and North Wales.

You will be highly experienced in;

• Joinery
• Patch plastering
• Hanging and re-fitting doors
• Filling
• Sanding
• Painting & decorating
• Basic plumbing and electrical 

To be successful in the role you will possess the following skills and attributes:

• You will have a clean driving license.
• You will have knowledge of reporting and assessing defects in homes.
• You will be willing to get on and work in a busy environment.
• You will be a team player and also able to work on own initiative.
• You will have great customer service skills and be able to communicate professionally. 

In return you will be joining a thriving company in the midst of growth offering great opportunities to progress.

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

TSR are currently searching for an experienced Maintenance Operative, for our client a highly successful New Build Housing Developer to cover the Sheffield area on a fulltime, temporary basis. The role will be on-going for a few months.

The role will involve visiting customers' homes on developments to implement all remedial works to customers properties. Monday to Friday, 8:30am to 4:30am. You will be required to use your own van and tools.

You will be highly experienced in;

• Joinery
• Patch plastering
• Hanging and re-fitting doors
• Filling
• Sanding
• Painting & decorating
• Basic plumbing
• Basic electrical

To be successful in the role you will possess the following skills and attributes:

• You will have a clean driving license
• You will have knowledge of reporting and assessing defects in homes
• You will be willing to get on and work in a busy environment
• You will be a team player and also able to work on own initiative

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

TSR are recruiting for an Architectural Technician for their client, a 5* housebuilder based in Liverpool.

Joining the Technical team, reporting to the Technical Director, you will be responsible for the day to day running of the technical function, the main contact hub with the Planning and NHBC Portals for the team and also the invoice tracking system and document management system controller to ensure a reliable and consistent approach is maintained with these vital systems.

Duties include but are not limited to the following:

• Preparation of working drawings and provide details for site operations and manage design details for bespoke units
• Resolve, monitor where appropriate site queries to progress product development
• Coordinate and manage various specialist suppliers and integrate their requirements into the working drawings packages
• Procure / produce architectural detailing where non-standard;
• Procure Building Regulation approvals;
• Procure landscaping related surveys, designs and management plans;
• Procure / produce information to assist the legal/sales team (deed plans etc)

You must also be experienced in the residential market and have a full understanding of the NHBC build process. You will have excellent Revit and Autocad skills.

In return you will be joining a well-established builder who is a leader in their industry and who looks after and develops their staff.

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

TSR are recruiting for a New Homes Sales Advisor to join our client, a leading 5* UK Housebuilder for their site in Preston.

As a New Homes Sales Advisor you will be responsible for:

• Proactively selling New Homes via following up leads and booking viewing appointments
• Track and respond to all leads an enquiries
• Showing potential clients around properties
• Controlling the sales process and liaising with mortgage consultants and solicitors to ensure a smooth sale
• Negotiating and securing sales
• Ensuring potential buyers are financially qualified
• Update internal CRM systems

You must be the following to be successful in this role:

• Target driven individual
• Previous experience of selling New Homes
• Able to self motivate and work independently
• Have a full clean driving license and use of own car
• Be well presented at all times
• Have exceptional written and verbal communication skills

In return you will receive a competitive package of £25,000 basic with an OTE of £55,000 Bonus and company benefits.

Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.
Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.
TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence

TSR are recruiting for a New Homes Sales Advisor to join our client, a leading 5* UK Housebuilder for a brand new site in Beverley. 

As a New Homes Sales Advisor you will be responsible for:

• Proactively selling New Homes via following up leads and booking viewing appointments
• Track and respond to all leads an enquiries
• Showing potential clients around properties
• Controlling the sales process and liaising with mortgage consultants and solicitors to ensure a smooth sale
• Negotiating and securing sales
• Ensuring potential buyers are financially qualified
• Update internal CRM systems

You must be the following to be successful in this role:

• Target driven individual
• Previous experience of selling New Homes
• Able to self motivate and work independently
• Have a full clean driving license and use of own car
• Be well presented at all times
• Have exceptional written and verbal communication skills

In return you will receive a competitive package including, £27,000 basic salary, plus £1,500 car allowance and commission. As well as company benefits including full mileage paid, healthcare and pension ect.

Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.
Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence

TSR are recruiting for a New Homes Sales Advisor to join our client, a leading 5* UK Housebuilder for their Midlands region.  

As a New Homes Sales Advisor you will be responsible for:

• Proactively selling New Homes via following up leads and booking viewing appointments
• Track and respond to all leads an enquiries
• Showing potential clients around properties
• Controlling the sales process and liaising with mortgage consultants and solicitors to ensure a smooth sale
• Negotiating and securing sales
• Ensuring potential buyers are financially qualified
• Update internal CRM systems

You must be the following to be successful in this role:

• Target driven individual
• Previous experience of selling New Homes
• Able to self motivate and work independently
• Have a full clean driving license and use of own car
• Be well presented at all times
• Have exceptional written and verbal communication skills

In return you will receive a competitive package, up to £26,000 basic with an OTE of £45,000 Bonus and company benefits.

Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.
Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.
TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence

We are recruiting for a Customer Care Coordinator to join our clients Customer Services department on a 12 month fixed term contract basis. Monday - Friday, 8:30am - 5pm.

Our client is a high-end Housebuilder, and you must have relevant experience of scheduling repairs for properties to be successful.

On a daily basis you will be;

• Speaking with Customers over the phone or by email
• Liaising with sub-contractors
• Undertake the Home Quality Inspection of properties.
• Actively be involved with Site/Sales teams to ensure an awareness of the properties that are due to complete.
• Input the relevant data onto the IT system to notify successful completion of the Home Quality Inspection.
• Prepare and distribute an advisory report to the Site Manager, Construction Team and relevant Directors/Managers to confirm the issues identified.
• Monitoring work and timescales of technicians
• Supporting in the procurement of materials and labour
• Scheduling the diaries of Maintenance Operatives
• Maintaining and efficient electronic filing system

If this position appeals to you, please apply today!

Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

TSR are recruiting for a New Homes Sales Advisor to join our client, a leading 5* UK Housebuilder for their site in West Yorkshire.   

As a New Homes Sales Advisor you will be responsible for:

• Proactively selling New Homes via following up leads and booking viewing appointments
• Track and respond to all leads an enquiries
• Showing potential clients around properties
• Controlling the sales process and liaising with mortgage consultants and solicitors to ensure a smooth sale
• Negotiating and securing sales
• Ensuring potential buyers are financially qualified
• Update internal CRM systems

You must be the following to be successful in this role:

• Target driven individual
• Previous experience of selling New Homes
• Able to self motivate and work independently
• Have a full clean driving license and use of own car
• Be well presented at all times
• Have exceptional written and verbal communication skills

In return you will receive a competitive package, up to £25,000 basic with an OTE of £55,000 Bonus and company benefits.

Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.
Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.
TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence