About

My client, a 5* Top 10 new build housing developer are recruiting for a Trainee Sales Advisor to join their passionate, successful and driven Sales Team.

You will be required to work on a large and fast selling development, alongside an experienced Senior Sales Advisor, whilst learning all about the role and industry. The hours of work will be Thursday - Monday 10am - 5pm, working every weekend with Tuesday and Wednesday off. You can undergo an apprenticeship scheme, completing with an NVQ Level 4.

The purpose of the role is to ensure sales targets are met through negotiation and selling of plots ensuring all aspects of the sale are in conformity with the standards set by the New Homes Quality Code.

The role will include:

• Assist with sales activities for allocated developments, including lead management, customer appointments, reservations, sales transactions, legal completions and the sale of finishing touches, to ensure achievement of sales targets.

• Support communication and administration associated with sales transactions, including liaising with Solicitors, Estate Agents and New Homes Mortgage Advisers to ensure exchange takes place in 42 days, required documentation is provided and the home sale is audit compliant.

• Update and maintain the Customer Relationship Management (CRM) system to log the customer journey and facilitate timely and accurate management information.

• Communicate with customers to ensure the pre-move and after-sales Pledge is adhered to.

• Work cohesively with other departments across the Operating Company such as Construction, Commercial and Legal to ensure achievement of completion targets and timely updates relating to plot progress.

• Complete weekly competitor reports, to ensure we can benchmark pricing and our value proposition against the local new build competitors.

• Maintain the customer hub and show homes on the development in line with brand and company standards.

• Comply with the Group Health, Safety and Environment Policy and ensure compliance of prospective buyers during site visits and pre-sale and new home demonstrations to minimise incidents and accidents.

What experience, qualifications and skills are we looking for?

• Excellent communication skills, both written and verbal

• A good understanding of Microsoft Package, including Excel and Word

• Experience within a similar role or delivering sales in a service environment is advantageous

• Able to build relationships across functions, internally and externally

• Full UK Driving Licence is required

In return you will receive a competitive starting salary of £23,000 + car allowance and commission. You will also receive brilliant benefits including Mileage, Health Care and Pension scheme.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TS Recruitment are working with a leading Housing Maintenance / Property Services Contractor in the East Midlands who are seeking a permanent Site Manager for a damp and mould refurbishment project.

Responsibilities:

• As a Site Manager, you will be responsible for managing and executing a variety of projects within the social housing sector,
• Oversee and coordinate internal and external refurbishment projects in social housing properties.
• Collaborate with subcontractors, suppliers, and other stakeholders to ensure timely project delivery.
• Monitor project progress, quality, and compliance with regulations.
• Manage budgets, schedules, and resources effectively.
• Maintain strong communication with clients, residents, and team members.

Requirements:

• Minimum of 1.5 years of experience in construction or site management, preferably within residential refurbishment projects.
• Strong understanding of construction processes, techniques, and safety regulations.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.
• Proficiency in MS Office and construction management software.
• Valid driver's license and willingness to travel to different project sites as required.
• Relevant qualifications in construction management or a related field are desirable.

This is a permanent, full time opportunity. Monday to Friday

Job Types: Full-time, Permanent

TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Wakefield.

This is a temporary role for a minimum of 6 months, with potential to go on for longer. We are looking for candidates who have Housing experience as well as high levels of Customer Service skills.

The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.

Duties

• Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.

• Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales

• Maintain regular communications/updates with the customers

• Always follow the principles set out in the Customer Journey program

• Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged

• All defect repairs to be logged accurately

• Maintain accurate and concise records of all repairs, solutions and notes/comments

• Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director’s meetings as required

• Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors

• General administration duties for the Head of Customer Care

• Ensure the Customer Journey protocols are achieved, in the time frame allocate

• Comply with our GDPR policy

• Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.

• Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

TSR are currently recruiting for a Sales Manager for one of our highly successful and rapidly growing, new homes developer for their West Yorkshire region.

About the role:

Manage performance for the successful delivery of all outright sales, achieving budgeted income within budgeted cost levels ensuring gross margin on turn over target achieved monthly, quarterly, and annually.

Maximise all sales leads with your team, manage their conversion rate targets and ensure profit generation from the sale of homes through creating site specific effective sales strategies working closely with in-house project managers and marketing team.

Key Responsibilities

• Lead and manage a team of Sales Executives to achieve targets ensuring all Key Performance Indicator targets are reached across all sales and customer service.
• Provide knowledge/expertise to react to market conditions such as lenders’ criteria, local house price variations, stock plots, Assisted Move/PX properties, and advise on forecasting and site build sequence.
• Recruit, select, develop, and coach Sales Executives to the required standards. Provide the primary communication channel between site staff, sales and marketing department, other internal departments, and external agencies
• Maintain 90% or above recommend score in post completion surveys across the developments you manage, whilst also ensuring they remain ranked as “Excellent” on Trustpilot.
• Manage external agencies such as estate agents, contractors and interior designers.
• Be responsible for the health & safety of customers, site staff and other parties, ensuring it is a priority and complies with company policy .
• Provide sales forecasts as part of market research at land acquisition stage and prepare necessary reports to assist in core land purchase decision.
• Work collaboratively with the marketing team to achieve lead targets are met, and the sales objectives for each and every site managing budgets apportioned over a scheme lifetime.
• Conduct regular coaching and one to one sessions with your team, review performance, set targets and goals where needed.
• Conduct quarterly individual performance reviews with your team members and ensure these are signed off and returned within specified time lines.
• Report sales and progress for all sites within your management including visitors, reservations, exchanges and completions and to ensure that sales are progressed within the timescale targets set for each site.
• Be responsible for reporting accurate information within the Sales Progression meetings and deliver on forecast completions each month.
• Manage expectation around specification to meet sales figures working closely with project managers on a site-by-site basis. NB: specification is advised by Sales and Marketing but built into the Development expenditure and not from the Marketing budget.
• Performance management of individual sales team members.
• Working with the Sales & Marketing Director to create projections for reservations, exchanges and completions from which site specific sales targets can be formulated.
• To obtain necessary approvals for Sales and Marketing budgets and achieve approved sales forecasts on both spend and completions.
• Ensure that show homes, brochures, marketing suites and other sales resources are delivered for each site on time.
• Ensure that your designated sites and Sales arenas are fully health and safety compliant, have risk assessments in place and that your team are fully inducted prior to commencing work.
• Manage your team’s commission and bonus payments each month, ensuring your team are clear on their objectives and payments are made accurately and on time.
• Be contactable at weekends where possible to allow your team to seek approval for deals on reservations or any emergency situations.

The ideal candidates will have the following skills/understanding:

• New Build Housing experience is ESSENTIAL
• A collaborative and transparent working style
• An understanding of the corporate environment and the ability to contribute to the organisation’s corporate vision and strategy through detailed multi- site management.
• Demonstrable commercial acumen and experience of sales essential in either the private or ‘Affordable’ housing sectors – and ideally both.
• Motivational and supportive management experience and ability to develop and ‘grow’ sales executives.
• Good market analysis, financial and budgeting skills
• Target and results orientated ambition
• Excellent communication and presentation skills
• Ability to play a senior role in the effective operations of the sales team
• Impetus to ensure the organisation’s reputation is enhanced at every opportunity.

Must hold a full clean drivers’ licence and be willing to travel.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence

TSR are currently searching for an experienced Maintenance Operative, for our client a highly successful New Build Housing Developer based in the Midlands.

The role will involve visiting customers’ homes on developments to implement all remedial works to customers properties. You will be provided with tools, a van and fuel card.

The role will be to cover Birmingham, Stoke, Chesterfield and occasionally Warrington.

You will be highly experienced in;

• Joinery
• Patch plastering
• Hanging and re-fitting doors
• Filling
• Sanding
• Painting & decorating
• Basic plumbing
• Basic electrical

To be successful in the role you will possess the following skills and attributes:

• You will have a clean driving license
• You will have knowledge of reporting and assessing defects in homes
• You will be willing to get on and work in a busy environment
• You will be a team player and also able to work on own initiative

In return you will be joining a thriving company in the midst of growth offering great opportunities to progress.

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

TSR are currently recruiting a New Homes Marketing Manager to join a leading, 5-star housebuilder based in the Leeds area. This is a brand-new role in which you will be responsible for all marketing for the Eastern Region as well as overseeing the marketing coordinator. This is a fantastic opportunity to join the business and make your mark.

You are responsible for:

• Management and maintenance of the brand within guidelines
• Help in the achievement of sales outputs
• Assist the Regional Sales Director achieve all sales targets
• Deliver all activity on time and within budget
• Develop marketing plans for all business areas
• Delivery of marketing strategy, planning and monitoring results
• Support and assist senior managers and teams across the whole company in a marketing capacity to help them achieve their key objectives via bespoke marketing plans, tactical campaign implementation and advice on investment needed
• To deliver all marketing activity and sales arenas on time and within the agreed budget
• Analysis of the effectiveness of all marketing activity with a view to brand awareness, customer satisfaction, sales achieved and value for money

Duties:

• Responsible for developing and managing relationships with external agencies and suppliers including media buyers, design, print, event management, PR and web based services.
• Deliver all marketing and communications to support the needs of all business streams and functions as necessary through the implementation of strategies to promote our region and brand.
• Liaise with all departments, including Operations, HR, Health and Safety, Work Winning, to develop a clear communications strategy for promoting all aspects of the business, that would provide direction for awards to target, gaining industry recognition, promote CSR activities, and support recruitment activity.
• Manage the marketing budgets striving for best return on investment from marketing activities.
• Responsibility for the promotion of the region using social media and digital activity ensuring accuracy at all times.
• Management, maintenance and updating of digital activity including websites, e-marketing, SEO and social media.
• Develop marketing strategies to assist the Regional Sales Director/Field Sales Manager’s with reaching sales targets using for full online/offline promotional mix including, advertising, email campaigns, direct mail, website, exhibitions and social media.
• Collate, update and monitor the competition activity for the region.
• Assist Regional Sales Director/Field Sales Manager with the market appraisal process, conducting market research for land opportunities.
• Work with Field Sales Managers to co-ordinate the launch of new developments in the region in accordance with the Marketing Procedures Manual. Including development of the show homes interior designers brief, POS materials for the marketing suites and monitoring timescales to coordinate launch campaigns in time with progress on site.
• Collate all technical information and plans and drawing dimensions prior to submission to the Brochure Publisher. Ensure at all times that data supplied is accurate and correct, paying particular attention to plans and dimensions. Commissioning publishing of all Brochures in accordance with the Brochure Guidelines in a consistent manner that reflects the integrity of the brand. Ensure Brochure availability for the opening of all new developments.
• Maintain consistency, quality and fit of all signage including co-ordinating all directional signage and corporate signage to all Marketing Suites and complexes. This will include liaising and obtaining necessary signage permissions from Local Authorities.
• Ensure all Marketing Suites and Show Homes are presented and maintained to the highest standards, in accordance with the Company’s corporate identity policy and Marketing Procedures Manual.
• Interpretation and reporting of marketing and on-line web activity, CRM statistics and google analytics to ensure value for money in advertising spend.
• Equality & Diversity - All employees must comply with the Company Equality and Diversity Policy, ensuring that at all times behaviour is fair and non-discriminatory.

In return you will receive a competitive salary DOE, car allowance + amazing company benefits.

Resident Liaison Officer

Yorkshire

£27,000 + Car Allowance

TS Recruitment are working with a Social Housing Main Contractor who are recruiting a permanent RLO for planned maintenance projects across Yorkshire.

You will need to drive for this role and the position comes with a company car allowance.

The role:

You will be working in a site-based team, and your day-to-day duties will include, but are not limited to:

• Being the central point of contact for residents
• Carrying out resident interviews, surveys, and daily visits to residents at home
• Keeping residents updated
• Dealing and resolving residents' concerns and complaints
• Attending ad-hoc resident-related meetings

We are looking for someone who:

• Has good communication and customer service skills
• Has the ability to build good relationships
• Can manage busy workloads, is self-motivated, and has the ability to work accurately under pressure

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence

TSR are recruiting for a Floating New Homes Sales Advisor to join our client, a leading 5* UK Housebuilder for their Midlands region.

You will be required to float between sites in the following areas: Northampton, Sheffield, Nottingham, Stoke and Shropshire.

As a New Homes Sales Advisor you will be responsible for:

• Proactively selling New Homes via following up leads and booking viewing appointments
• Track and respond to all leads an enquiries
• Showing potential clients around properties
• Controlling the sales process and liaising with mortgage consultants and solicitors to ensure a smooth sale
• Negotiating and securing sales
• Ensuring potential buyers are financially qualified
• Update internal CRM systems

You must be the following to be successful in this role:

• Target driven individual
• Previous experience of selling New Homes
• Able to self motivate and work independently
• Have a full clean driving license and use of own car
• Be well presented at all times
• Have exceptional written and verbal communication skills

In return you will receive a competitive package of up to £26,000 basic + commission and company benefits.

Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.
Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.
TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence

TSR are recruiting for a New Homes Sales Advisor to join our client, a leading 5* UK Housebuilder for their Central Birmingham region.

As a New Homes Sales Advisor you will be responsible for:

• Proactively selling New Homes via following up leads and booking viewing appointments
• Track and respond to all leads an enquiries
• Showing potential clients around properties
• Controlling the sales process and liaising with mortgage consultants and solicitors to ensure a smooth sale
• Negotiating and securing sales
• Ensuring potential buyers are financially qualified
• Update internal CRM systems

You must be the following to be successful in this role:

• Target driven individual
• Previous experience of selling New Homes
• Able to self motivate and work independently
• Have a full clean driving license and use of own car
• Be well presented at all times
• Have exceptional written and verbal communication skills

In return you will receive a competitive package, up to £25,000 basic with an OTE of £45,000 + company benefits.

Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.
Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.
TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence

We are recruiting for a Customer Care Coordinator to join our clients Customer Services department on a permanent basis, Monday – Friday, 8:30am – 5pm.

Our client is a high-end Housebuilder, and you must have relevant experience of scheduling repairs for a housebuilder to be successful.

On a daily basis you will be;

• Speaking with Customers over the phone or by email
• Liaising with sub-contractors
• Undertake the Home Quality Inspection of properties.
• Actively be involved with Site/Sales teams to ensure an awareness of the properties that are due to complete.
• Input the relevant data onto the IT system to notify successful completion of the Home Quality Inspection.
• Prepare and distribute an advisory report to the Site Manager, Construction Team and relevant Directors/Managers to confirm the issues identified.
• Monitoring work and timescales of technicians
• Supporting in the procurement of materials and labour
• Scheduling the diaries of Maintenance Operatives
• Maintaining and efficient electronic filing system

In return you will receive a salary of £25,000 + bonus.

If this position appeals to you, please apply today!

Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

TSR are recruiting for a New Homes Sales Advisor to join our client, a leading 5* UK Housebuilder for their East Yorkshire region.

As a New Homes Sales Advisor, you will be responsible for:

• Proactively selling New Homes via following up leads and booking viewing appointments
• Track and respond to all leads an enquiries
• Showing potential clients around properties
• Controlling the sales process and liaising with mortgage consultants and solicitors to ensure a smooth sale
• Negotiating and securing sales
• Ensuring potential buyers are financially qualified
• Update internal CRM systems

You must be the following to be successful in this role:

• Target driven individual
• Previous experience of selling New Homes
• Able to self motivate and work independently
• Have a full clean driving license and use of own car
• Be well presented at all times
• Have exceptional written and verbal communication skills

In return you will receive a competitive package, up to £26,500 basic with an OTE of £45,000 + Car Allowance + Bonus and company benefits.

Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.
Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.
TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence