Customer Support Representative - LondonNew

Job Description

Customer Support Representative (CSR)

Sussex/Hampshire | £24,000-£26,000 | Mon-Fri, 8am-5pm

Driving required | Christmas & bank holidays off | Great work-life balance

Are you a people person who enjoys solving problems and making a difference in your community?

TSR are currently looking for a friendly and proactive Customer Support Representative to join our clients growing team. You'll support residents during property works and ensure a positive experience from start to finish.

✅ What You'll Do:

• Be the key contact for residents throughout works

   

• Communicate via phone, email, and in-person visits

   

• Handle questions, complaints, and access arrangements

   

• Coordinate appointments for contractors and trades

   

• Attend site visits, resident meetings, and coffee mornings

   

• Collect feedback and maintain KPI records in Excel

   

What We're Looking For:

• Excellent communication and customer service skills

   

• Organised, punctual, and adaptable

   

• Basic IT skills (email, Excel, etc.)

   

• Ability to drive and use of your own vehicle

   

• Right to work in the UK (DBS check provided)

   

What You'll Get:

• £24,000-£26,000 salary

   

• 21 days annual leave bank holidays Christmas break

   

• Weekdays only - enjoy your evenings and weekends

   

• Friendly, supportive team environment

   

• 9-month probation period

   

• Meaningful work with long-term career potential

   

Apply today and be part of a company that puts people first - at work and at home.

Interviews happening soon - don't miss out!