Senior Customer Care Coordinator New

Job Description

We are recruiting for a Senior Customer Care Coordinator to join our clients Customer Services department on a permanent basis. Monday - Friday, 8:30am - 5pm and a 4:30pm finish on Fridays.

Our client is a high-end Housebuilder, and you must have relevant experience of scheduling repairs for New Build properties to be successful.

As a Senior member of the team you will be required to assist in leading the team, as well as providing training when required.

On a daily basis you will be;

• Speaking with Customers over the phone or by email
• Liaising with sub-contractors
• Undertake the Home Quality Inspection of properties.
• Actively be involved with Site/Sales teams to ensure an awareness of the properties that are due to complete.
• Input the relevant data onto the IT system to notify successful completion of the Home Quality Inspection.
• Prepare and distribute an advisory report to the Site Manager, Construction Team and relevant Directors/Managers to confirm the issues identified.
• Monitoring work and timescales of technicians
• Supporting in the procurement of materials and labour
• Scheduling the diaries of Maintenance Operatives
• Maintaining and efficient electronic filing system

If this position appeals to you, please apply today!

Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.