About

TSR are currently searching for an experienced Maintenance Operative, for our client a highly successful New Build Housing Developer.

The role will involve visiting customers' homes on developments to implement all remedial works to customers properties.

You will be highly experienced in;

·Joinery

·Patch plastering

·Hanging and re-fitting doors

·Filling

·Sanding

·Painting & decorating

To be successful in the role you will possess the following skills and attributes:

• You will have a clean driving license.
• You will have knowledge of reporting and assessing defects in homes.
• You will be willing to get on and work in a busy environment.
• You will be a team player and also able to work on own initiative.

In return you will be joining a thriving company in the midst of growth offering great opportunities to progress.

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Warrington.

This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills.

The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.

Duties

- Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.

- Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales

- Maintain regular communications/updates with the customers

- Always follow the principles set out in the Customer Journey program

- Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged

- All defect repairs to be logged accurately

- Maintain accurate and concise records of all repairs, solutions and notes/comments

- Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required

- Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors

- General administration duties for the Head of Customer Care

- Ensure the Customer Journey protocols are achieved, in the time frame allocate

- Comply with our GDPR policy

- Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.

- Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

TSR are currently recruiting on behalf of a new build housing developer for a Customer Liaison Manager covering developments across the Warrington

The main function of the role is responsibility for the handover of homes to customers, working with all departments to ensure the homes are defect free before, and after customers into their new home and enhance the customer's experience of their home buying process.

Responsibilities:

To carry out quality control inspections of multiple new homes across dedicated sites within the region in accordance with the main purpose of the role

To carry out Customer Care Introduction calls

Visit and liaise with customers and site teams to ensure completion of agreed defects, and identifying recurring defects and material issues and feedback to line manager to include proposed solutions

To record the results of these inspections and report back to stakeholders on outcomes

Attending & chairing (as required) weekly sales and construction meetings

Regular site visits to carry out spot checks of the properties in build to inspect the quality of construction, to review build progress and to maintain good working relationships

Attending NHBC Claim Investigations meetings as and when required

Develop constructive relationships with site teams, sales teams, contractors and internal departments and ensure all communication is updated onto the CRM system

Manage own diary to ensure all properties are inspected in line with predicted completion dates

Qualifications & Experience

Previous experience gained through working in Site Management; Clerk of Works; Customer Care; Buildings or NHBC inspection roles is an essential requirement

A 1st class understanding of the expected fit and finish of a new home

The ability to deal with difficult situations and communicate in a clear and confident manner

Strong customer facing experience coupled with a delivery focus

Must be able to work as part of a team and be self-motivated when working independently 

Skills / Knowledge

Up to date buildings regulations knowledge

NHBC knowledge

Customer care 

Time management 

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

TSR are recruiting for a New Homes Sales Advisor to join our client, a leading UK Housebuilder for their development based in Huddersfield. 

As a New Homes Sales Advisor you will be responsible for:

• Proactively selling New Homes via following up leads and booking viewing appointments
• Track and respond to all leads an enquiries
• Showing potential clients around properties
• Controlling the sales process and liaising with mortgage consultants and solicitors to ensure a smooth sale
• Negotiating and securing sales
• Ensuring potential buyers are financially qualified
• Update internal CRM systems

You must be the following to be successful in this role:

• Target driven individual
• Previous experience of selling New Homes
• Able to self motivate and work independently
• Have a full clean driving license and use of own car
• Be well presented at all times
• Have exceptional written and verbal communication skills

Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.
Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.
TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence

TSR are recruiting for a New Homes Sales Advisor to join our client, a leading UK Housebuilder for their development based in Grantham. 

As a New Homes Sales Advisor you will be responsible for:

• Proactively selling New Homes via following up leads and booking viewing appointments
• Track and respond to all leads an enquiries
• Showing potential clients around properties
• Controlling the sales process and liaising with mortgage consultants and solicitors to ensure a smooth sale
• Negotiating and securing sales
• Ensuring potential buyers are financially qualified
• Update internal CRM systems

You must be the following to be successful in this role:

• Target driven individual
• Previous experience of selling New Homes
• Able to self motivate and work independently
• Have a full clean driving license and use of own car
• Be well presented at all times
• Have exceptional written and verbal communication skills

Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.
Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.
TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence

TSR are currently searching for an experienced Maintenance Operative, for our client a highly successful New Build Housing Developer.

The role will involve visiting customers' homes on developments to implement all remedial works to customers properties.

You will be highly experienced in;

·Joinery

·Patch plastering

·Hanging and re-fitting doors

·Filling

·Sanding

·Painting & decorating

To be successful in the role you will possess the following skills and attributes:

• You will have a clean driving license.
• You will have knowledge of reporting and assessing defects in homes.
• You will be willing to get on and work in a busy environment.
• You will be a team player and also able to work on own initiative.

In return you will be joining a thriving company in the midst of growth offering great opportunities to progress.

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

TSR are looking for an experienced New Homes Sales Administrator to join our clients vibrant team at their regional office. Our client are a leading Housebuilder who have established a fantastic reputation in the industry.

As their sales administrator you will be responsible for;

• Providing day-to-day support to customers and the sales team
• Processing reservations and orders
• Taking customer payments
• Preparing customer accounts
• Handover documents
• Updating and maintaining sales records on COINS
• Assisting customers and colleagues with queries
• Calculating and preparing commission and expenses claims for the sales team
• Compiling weekly and monthly reports for the Board and Senior Management

If you are an experienced administrator who wants to join a growing, successful business who can offer a supportive environment with plenty of chances to progress then apply today!

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are recruiting for a New Homes Sales Advisor to join our client, a leading UK Housebuilder for their development based in Leeds. 

As a New Homes Sales Advisor you will be responsible for:

• Proactively selling New Homes via following up leads and booking viewing appointments
• Track and respond to all leads an enquiries
• Showing potential clients around properties
• Controlling the sales process and liaising with mortgage consultants and solicitors to ensure a smooth sale
• Negotiating and securing sales
• Ensuring potential buyers are financially qualified
• Update internal CRM systems

You must be the following to be successful in this role:

• Target driven individual
• Previous experience of selling New Homes
• Able to self motivate and work independently
• Have a full clean driving license and use of own car
• Be well presented at all times
• Have exceptional written and verbal communication skills

Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.
Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.
TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence

We are currently searching for a New Build Sales Executive for a leading Housing Developer. This a great opportunity for an individual in the area looking for a local opportunity. We are looking for a passionate individual with a strong track record in delivering exceptional projects on time and on budget.

Duties:
·Escort visitors around the Sales complex and ensure they are fully informed.
·Receive telephone enquiries from potential customers and provide appropriate information.
·Maintain contact with potential customers through regular updates of promotions.
·Maintain regular contact with existing customers on all aspects of the process.
·Follow the standard follow-up procedure with customers 21 days after legal completion.
·Receive complaints/issues/concerns from customers and ensure that appropriate action is taken to address them.
·Liaise with the Sales Manager to understand targets.
·Close sales by completing the reservation form and taking reservation deposits.
·Sell the benefits of, and advise customers to use, the company recommended solicitor and financial advisor.
·Deal with banks, building societies, solicitors and estate agents in a confident and professional manner in order to progress each sale to exchange of contracts in 6 weeks and then through to legal completion.

Skills:
Proven track record working within a sales environment
Previous sales experience working within New Build housing is essential
Excellent communication skills
Ability to overcome objections
Can interact at all levels
Commercial thinker and results driven
Ability to direct collaboration among functional team

Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

We are currently searching for a New Build Sales Executive for a leading Housing Developer. This a great opportunity for an individual in the area looking for a local opportunity. We are looking for a passionate individual with a strong track record in delivering exceptional projects on time and on budget.

Duties:
·Escort visitors around the Sales complex and ensure they are fully informed.
·Receive telephone enquiries from potential customers and provide appropriate information.
·Maintain contact with potential customers through regular updates of promotions.
·Maintain regular contact with existing customers on all aspects of the process.
·Follow the standard follow-up procedure with customers 21 days after legal completion.
·Receive complaints/issues/concerns from customers and ensure that appropriate action is taken to address them.
·Liaise with the Sales Manager to understand targets.
·Close sales by completing the reservation form and taking reservation deposits.
·Sell the benefits of, and advise customers to use, the company recommended solicitor and financial advisor.
·Deal with banks, building societies, solicitors and estate agents in a confident and professional manner in order to progress each sale to exchange of contracts in 6 weeks and then through to legal completion.

Skills:
Proven track record working within a sales environment
Previous sales experience working within New Build housing is essential
Excellent communication skills
Ability to overcome objections
Can interact at all levels
Commercial thinker and results driven
Ability to direct collaboration among functional team

Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

We are currently searching for a New Build Sales Executive for a leading Housing Developer. This a great opportunity for an individual in the area looking for a local opportunity. We are looking for a passionate individual with a strong track record in delivering exceptional projects on time and on budget.

Duties:
·Escort visitors around the Sales complex and ensure they are fully informed.
·Receive telephone enquiries from potential customers and provide appropriate information.
·Maintain contact with potential customers through regular updates of promotions.
·Maintain regular contact with existing customers on all aspects of the process.
·Follow the standard follow-up procedure with customers 21 days after legal completion.
·Receive complaints/issues/concerns from customers and ensure that appropriate action is taken to address them.
·Liaise with the Sales Manager to understand targets.
·Close sales by completing the reservation form and taking reservation deposits.
·Sell the benefits of, and advise customers to use, the company recommended solicitor and financial advisor.
·Deal with banks, building societies, solicitors and estate agents in a confident and professional manner in order to progress each sale to exchange of contracts in 6 weeks and then through to legal completion.

Skills:
Proven track record working within a sales environment
Previous sales experience working within New Build housing is essential
Excellent communication skills
Ability to overcome objections
Can interact at all levels
Commercial thinker and results driven
Ability to direct collaboration among functional team

Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

We are currently searching for a New Build Sales Executive for a leading Housing Developer. This a great opportunity for an individual in the area looking for a local opportunity. We are looking for a passionate individual with a strong track record in delivering exceptional projects on time and on budget.

Duties:
·Escort visitors around the Sales complex and ensure they are fully informed.
·Receive telephone enquiries from potential customers and provide appropriate information.
·Maintain contact with potential customers through regular updates of promotions.
·Maintain regular contact with existing customers on all aspects of the process.
·Follow the standard follow-up procedure with customers 21 days after legal completion.
·Receive complaints/issues/concerns from customers and ensure that appropriate action is taken to address them.
·Liaise with the Sales Manager to understand targets.
·Close sales by completing the reservation form and taking reservation deposits.
·Sell the benefits of, and advise customers to use, the company recommended solicitor and financial advisor.
·Deal with banks, building societies, solicitors and estate agents in a confident and professional manner in order to progress each sale to exchange of contracts in 6 weeks and then through to legal completion.

Skills:
Proven track record working within a sales environment
Previous sales experience working within New Build housing is essential
Excellent communication skills
Ability to overcome objections
Can interact at all levels
Commercial thinker and results driven
Ability to direct collaboration among functional team

Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.